Frequently Asked Questions
Frequently Asked Questions
Everything you need to know before and after your purchase.
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most domestic orders arrive within 5–7 business days.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our current threshold at checkout — we love rewarding our customers.
Will my order be packaged securely?
Absolutely. Every order is carefully packaged to protect your items and elevate your unboxing experience. Premium presentation is part of the QG promise.
Do you ship internationally?
We are working on expanding our shipping destinations. Stay tuned — international shipping is coming soon.
Returns & Exchanges
What is your return policy?
We want you to love every purchase. If you are not satisfied, please contact us within 7 days of receiving your order and we will work with you to make it right.
Can I exchange an item?
Yes, exchanges are available on eligible items in original, unused condition. Please reach out to our team and we will guide you through the process.
Are fragrances and beauty products returnable?
For hygiene reasons, opened fragrances and beauty products cannot be returned unless the item arrived damaged or defective. Please contact us right away if there is an issue.
Product Authenticity & Quality
Are your products authentic?
Yes — always. Every product in our collection is sourced from verified suppliers and vetted against our strict quality standards. We do not sell counterfeits, ever.
Where do your fragrances come from?
Our Arabic fragrances are sourced from trusted suppliers with deep roots in oud and attar traditions. Each scent is selected for its quality, longevity, and character.
Are your handbags designer originals?
Our handbags are designer-inspired, meaning they reflect premium aesthetics and quality craftsmanship at accessible luxury price points. They are not branded counterfeits.
Payments & Orders
What payment methods do you accept?
We accept all major credit and debit cards, as well as additional payment options available at checkout including Shop Pay for a faster, seamless experience.
Is my payment information secure?
Yes. Our checkout is powered by Shopify, one of the world’s most trusted e-commerce platforms, with industry-standard encryption to keep your data safe.
Can I modify or cancel my order after placing it?
We process orders quickly, but please contact us as soon as possible if you need to make a change. We will do our best to accommodate your request before the order ships.
I have a question not listed here — how do I reach you?
We’d love to hear from you. Visit our Contact page and send us a message. We aim to respond within 24–48 hours.